Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be in the same condition that you received it in. The item must be unused, unworn, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at info.valensports@gmail.com.

Please note that returns must be sent to the following address:

Jussilantie 8, 90840 OULU

If your return is accepted, we will send you return instructions and let you know how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us at info.valensports@gmail.com if you have any questions about returns.

Damages and Issues

Please inspect your order when you receive it and contact us immediately if the item is defective, damaged or if you receive the wrong item. This allows us to evaluate the issue and make it right as quickly as possible.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as custom products, special orders, personalised items and products that have been used or worn.

For hygiene reasons, socks and similar wearable items must be unused and unworn in order to be eligible for a return.

Unfortunately, gift cards cannot be returned. Sale items or final sale items may not be eligible for return unless required by applicable law.

Please contact us at info.valensports@gmail.com if you have questions or concerns about a specific item.

Exchanges

The fastest way to get the item you want is to return the item you have. Once the return has been accepted, you can make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without providing a justification, unless an exception under applicable law applies.

To be eligible for a return under the EU cooling-off period, your item must be in the same condition that you received it in. The item must be unused, unworn, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return. We will also let you know whether the refund has been approved.

If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at info.valensports@gmail.com.